Our Customer Service Team is available to respond to any questions you may have about applying online for a visa through our website, portal, or software. They are available 24/7, 365 days a year.
We will only use your personal information for the purposes outlined in this Privacy Policy and are dedicated to safeguarding all our users’ data. By using our website, portal, or software, you agree to this Privacy Policy and its terms.
Our website, portal, or software may collect the following types of personal data for various purposes:
To enable the government to decide whether to approve or deny a visa application, we need to collect a range of personal information to pass to the authorities. Applicants provide us with this data by entering it on an online form.
The types of personal information we collect include the user's full name, address, date of birth, travel plans (such as addresses, dates, and times), and passport details. We also collect certain types of highly sensitive information, such as gender, ethnicity, religion and beliefs, health, sexual health, criminal record, family background, and genetic information.
We sometimes request documentation necessary to process visa applications. The types of documents we request include IDs, passports, resident cards, birth certificates, bank statements, letters of invitation, and parental authorization letters (for minors).
We collect information about the devices people use to connect to our website, portal, or software, including laptops, mobiles, and tablets. This information includes IP addresses, browser types, operating systems, and geographical locations. Additionally, we collect data regarding users' habits and preferences, such as how long they spend on our site and how often they visit it.
We utilize the information we collect in various ways related to the specialized services we provide. Users' information may be used for the following purposes:
We use the personal information that applicants provide on our online form to facilitate the processing of their visa applications. This information is shared with the relevant authorities to enable them to assess and decide on the visa request.
We use the information we collect to communicate with you effectively. This includes responding to your emails, addressing your requests, answering your questions, and sending email notifications regarding the status of visa applications.
We employ various programs to analyze the information we collect to enhance the overall experience for our web users. This information is utilized to improve both the services we offer and the functionality of our website.
Our website, portal, or software may need to disclose users’ personal information to comply with various laws and regulations, particularly during legal proceedings, investigations, or audits.
Your data may be used for other purposes, such as verifying compliance with our Terms and Conditions and Cookie Policy, enhancing security measures, or aiding in the prevention of fraudulent activities.
We do not share your personal information with third parties except in the following circumstances:
We share the information you enter on the online application and the documentation you provide with the government so they can process your visa request. This information is necessary for the government to assess and decide on your visa application.
Our website, portal, or software engages third-party service providers to perform specific tasks. These services include processing credit or debit card payments, delivering advertisements, managing email communications, and analyzing user habits and preferences. We only share the necessary information with these service providers to facilitate their functions.
As a global business operating in multiple countries, we collaborate with various affiliate companies. We share information with our affiliates and may transfer data between our internal offices as part of our operations.
When required by laws or regulations, whether within or outside the user’s country of residence, we may disclose personal information to relevant authorities.
Our website, portal, or software may need to disclose personal information in the following circumstances: to comply with legal processes, respond to requests from public authorities and officials, enforce our Terms and Conditions or policies, safeguard our operations and those of our affiliates, protect our privacy, rights, or safety, pursue legal remedies, or mitigate civil damages we may incur.
You can contact us at any time to request the deletion of your personal information. Additionally, you have the right to request an electronic copy of all the personal information we have collected about you.
Personal information is stored on servers protected by passwords, firewalls, and stringent physical security measures. We employ high-security protocols to prevent the loss, theft, misuse, and unauthorized alteration of personal data. Data is retained for a period of three years and automatically deleted thereafter to comply with relevant laws and regulations. Users acknowledge that while we take these security measures seriously, the transmission of information over the internet is not entirely secure, and we cannot guarantee its absolute security.
Our website, portal, or software reserves the right to modify this Privacy Policy without prior notification to users. Any changes to this Privacy Policy will take effect immediately upon their publication.
It is the user's responsibility to ensure they are aware of the terms of the Privacy Policy at the time of purchasing products or services from our website, portal, or software.
Our website, portal, or software may include links to third-party websites that are not operated by us. We do not assume responsibility for the privacy policies or any other practices of these linked third-party websites. We advise you to carefully review the privacy policies of all third-party sites before disclosing any personal information.
As specified in our Terms and Conditions, parents and guardians provide consent for us to collect and use the data of minors by submitting their information on the online form. We exclusively collect and utilize children's data to process visa applications and deliver associated services.
Our website, portal, or software , a private company specializing in online visa application, ETA, and travel document processing services and support. We assist travelers in obtaining visas, ETAs, and travel documents from governments by offering expert guidance, assistance, and support throughout the process.
Our Customer Service Team at our website, portal, or software is available 24/7, 365 days a year to assist with any questions you may have about applying online for a visa through our platform.
We abide by the laws of South Sudan.
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